Our Philosophy
Get the Paris experience right here in Hong Kong! Our clinic offers the same high standards and stunning results, right on your doorstep. The EstheClinic family is composed of friendly, experienced therapists dedicated to making the entire treatment experience easy, relaxed and pain-free.
Our customer service charter
We are proud of our high levels of customer satisfaction, which is why all our clinics adhere to a strict charter.
01
Information
EstheClinic is committed to being completely open and transparent with clients. You will be clearly informed about the nature of the treatments that will be performed, as well as the expected results and possible risks. A specific and detailed estimate is prepared before beginning any treatment.
02
Personalised approach
EstheClinic stays involved throughout the entire client journey. Clients are cared for and advised from initial contact to the final recommendation. EstheClinic designs a personalised treatment programme after the first appointment. We ensure that this is followed correctly and the frequency of sessions is adhered to, in order to achieve the best possible results.
03
Client safety
EstheClinic guarantees the use of high-quality equipment at the cutting edge of innovation, which is rigorously maintained and regularly tested to ensure the client’s safety. Each device used holds the required European and international certifications.
04
Hygiene
At EstheClinic, we go to great lengths to ensure that each clinic maintains a maximum level of cleanliness. The treatments are held in regularly cleaned spaces. Our staff wear uniforms adapted to the type of care being provided – attire that is consistent with the ethics of EstheClinic. All products and devices are cleaned and sanitised after each use.
05
Medical supervision
Our clinics are in constant contact with our partner physicians. This means our team is always up to speed with the latest medical advances and we continually update our medical practices and methods. We only use medical protocols designed and validated by our physicians.
06
Client comfort and respect
EstheClinic is dedicated to ensuring all appointments begin on time, meaning you can plan your day with confidence and fit treatments smoothly into your busy lifestyle. We want you to be completely relaxed and comfortable during your appointments. Respect for clients and etiquette are primary values of EstheClinic.
07
Staff competence
EstheClinic provides ongoing training for staff, ensuring they are always highly qualified and at the forefront of innovation. Our partner doctors regularly work with and advise our teams, demonstrating the newest treatments and latest advances.
08
Ethics and deontology
EstheClinic will refuse to perform a treatment where there are indications that it would be unsuitable for the client. Client safety is our primary concern, which is why all programmes start with a free consultation to review your medical history. We will only recommend a treatment if it is appropriate and without risk.
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